Help Center
How Can We Help?
Browse our documentation, guides, and FAQs — or reach out to our team directly.
Support Categories
Browse by Topic
Getting Started
Account setup, sending your first campaign, importing contacts, and domain verification.
View guides →
Deliverability
DKIM, SPF, DMARC setup, inbox placement, bounce management, and sender reputation.
View guides →
Automation
Welcome sequences, drip campaigns, triggers, and setting up automated email flows.
View guides →
CASL & Compliance
Consent tracking, unsubscribe management, and staying compliant with CASL and CAN-SPAM.
View guides →
Billing & Plans
Upgrading, downgrading, payment methods, invoices, and cancellation policy.
View guides →
API & Integrations
API documentation, webhooks, and connecting BouncePro to your existing tools.
View guides →
FAQ
Frequently Asked Questions
Quick answers to the most common support questions.
Go to Settings → Sending Domains → Add Domain. Enter your domain, then add the provided DKIM and SPF DNS records to your domain registrar. Verification typically takes 15–30 minutes.
Go to Contacts → Import. Upload a CSV file with at minimum an email column. You can map additional fields like first name, last name, and custom tags during the import process.
The most common causes are: unverified sending domain (no DKIM/SPF), high bounce rate, low engagement, or sending to purchased lists. Check your domain authentication settings and review our deliverability guide.
Go to Settings → Billing → Cancel Subscription. Your plan remains active until the end of the current billing period. Your data is retained for 90 days after cancellation.
Yes. Go to Contacts → Export to download your subscriber list as a CSV. Campaign reports can be exported from the Analytics section as CSV or PDF.
Still Need Help?
Can't find what you're looking for? Our support team is here and happy to help.
Contact Support →