Privacy Policy
01 Information We Collect
We collect information you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.
Information You Provide
- Account registration details including name, email address, and password
- Billing information such as credit card details (processed securely via Stripe — we never store raw card numbers)
- Business information including company name, website, and industry
- Contact lists and subscriber data you upload to our platform
- Email content and campaign assets you create using our tools
- Support communications and feedback you submit to us
Information Collected Automatically
- Log data including IP address, browser type, pages visited, and timestamps
- Device information such as operating system and screen resolution
- Usage data including feature interactions, campaign activity, and platform events
- Cookies and similar tracking technologies (see Section 6)
02 How We Use Your Information
We use the information we collect to operate, improve, and protect our services, and to communicate with you.
- Provide, maintain, and improve the BouncePro platform and its features
- Process transactions and send billing-related communications
- Send transactional emails such as account confirmations and password resets
- Send product updates, newsletters, and marketing communications (with your consent)
- Respond to your comments, questions, and support requests
- Monitor and analyze usage patterns to improve user experience
- Detect and prevent fraudulent or unauthorized activity
- Comply with legal obligations including CASL, CAN-SPAM, and GDPR where applicable
03 How We Share Information
We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist in operating our platform (e.g. Stripe for payments, AWS for infrastructure, Cloudflare for security)
- Legal Compliance: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you
- With Your Consent: For any other purpose with your explicit prior consent
04 Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. Specifically:
- Account data is retained for the duration of your subscription plus 90 days after cancellation
- Campaign and analytics data is retained for 24 months from the date of creation
- Billing records are retained for 7 years as required by Canadian tax law
- Support correspondence is retained for 2 years
You may request earlier deletion of your data at any time by contacting us at privacy@bouncepro.io.
05 Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Request your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Withdraw Consent: Where processing is based on consent, withdraw it at any time
To exercise any of these rights, please contact us at privacy@bouncepro.io. We will respond within 30 days.
06 Cookies & Tracking
We use cookies and similar technologies to operate our platform, understand usage, and improve your experience. See our Cookie Policy for full details.
- Essential Cookies: Required for platform functionality — cannot be disabled
- Analytics Cookies: Help us understand how users interact with our platform
- Marketing Cookies: Used to deliver relevant content and measure ad effectiveness
You can manage your cookie preferences at any time through your browser settings or our cookie consent banner.
07 Data Security
We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:
- All data is encrypted in transit using TLS 1.2 or higher
- Data at rest is encrypted using AES-256
- Access to production systems is restricted by role and requires multi-factor authentication
- We conduct regular security audits and vulnerability assessments
- Our infrastructure is hosted on SOC 2 certified cloud providers
Despite these measures, no system is completely secure. In the event of a data breach affecting your personal data, we will notify you as required by applicable law.
08 International Transfers
BouncePro is headquartered in Canada. If you access our services from outside Canada, your data may be transferred to and processed in Canada or other countries where our service providers operate.
When transferring data internationally, we ensure appropriate safeguards are in place including standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms as required by applicable law.
09 Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such data, please contact us immediately at privacy@bouncepro.io and we will promptly delete it.
10 Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our platform at least 14 days before the changes take effect. Your continued use of BouncePro after the effective date constitutes your acceptance of the updated policy.
11 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out: